Insurance. What should they Pay?

Insurance and Water Damage

We get asked this question a lot, "in the event of a home water damage recovery, what should insurance pay?"

Five Star was called out to our house after we realized that we had a slab leak. They were fast and professional. They showed up within a few hours of the call. They brought in large fans and dehumidifiers to begin the mitigation. They also explained everything very thoroughly as they did the assessment. Also, as they set up their equipment, they were explaining what they were doing. We are very happy with how they handled our situation. We will definitely use them again, if needed (God forbid, yet another leak). Thank you for all of your work.

Terri Andrews Coltharp

Perris, CA

Five Star provided a fast and professional service. They made sure my floors were covered and the areas effected by water damage were separated by plastic sheets. They set up both fans and dehumidifiers to make sure they dried the area completely. I am very happy with their work.

Mary Owings

Corona, CA

Kevin was a pleasure to work with throughout the entire process. His knowledge, customer service and communication skills were by far the best I've experienced as a consumer in my life. Great guy, great company! Great job 5 star! (See Brian'sVideo Testimonial)

Brian TallyMan

Temecula, CA

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First steps of Fire Damage Restoration

Containment and cleanup are top priority when handling fire damage repairs. When Five Star Restoration enters  a home in Murrieta with fire damage we quickly setup a containment area to trap odors and limit dust contamination. To manage the smell of smoke left behind we install specialty air scrubbers. We will clean up as much of the damaged area as possible. If your home is not immediately cleaned, soot residue becomes acidic and will rust causing further damages to your belongings and home.

If you the homeowner or business owner does the initial cleaning, it is important to follow these steps:

  • When cleaning, always use dust masks and wear protective clothing.

  • Open the area for proper ventilation.

  • Clean from the ceilings to the floors .

  • Vacuum all floors and upholstery.

  • Wash any items that are able to be laundered.

  • Clean the outside with a pressure washer.

Why call a professional to clean up?

Five Star Restoration has the specialty equipment and knowledge to remove, contain and clean quickly and safely. We remove the source of the overwhelming smoke odor fast. Clean any surfaces that can be saved. We then put our high tech equipment to work to remove any lingering odor and prevent re-contamination.


You get the benefit of our experience in fire restoration which leads to minimize costs of repair to you. We will take detailed photographs of contents and areas of the home or business that have been damaged to help with fire insurance claims. We also consult with an industrial hygienist to ensure all AQMD standards are met and no health and safety issues will arise during cleanup.

What does fire restoration cost?

To have Five Star Restoration come to your home or business, the initial diagnostic is free. If the you don't have insurance coverages in place then we can work up an estimate to take care of your fire damages.

If you have coverages built into your home owner’s insurance policy for fire damages then we can assist in the claim filing process and working with the assigned adjuster. Our goal is to help you get your loss covered. We maintain great relationships with many insurance providers to make the process as painless and possible for you.